The Boston Fed recognizes the importance of a well-informed citizenry and supports New England residents in their efforts to stay current on the latest consumer-related issues, laws, and resources. With the passage of the Dodd-Frank Wall Street Reform and Consumer Protection Act in 2010, Congress created a new watchdog agency—the Consumer Financial Protection Bureau (CFPB)—to safeguard the public from abusive financial practices. Since then, the Boston Fed has been working closely with the CFPB to help empower individuals with tools and resources for making informed financial decisions and to keep the Bureau apprised of consumer issues prevalent in New England.
We encourage you to check out the CFPB website and the Federal Reserve Board’s Consumer Help portal, both of which offer valuable information and resources, including avenues for reporting unfair, deceptive, or otherwise abusive practices and submitting a formal complaint about a financial product or service provider.
Also from the Fed, Econlowdown and FederalReserveEducation.org are gateways to reliable, free resources for all who wish to learn about economics, personal finance, and the Federal Reserve. Finally, consumers may find the following Boston Fed publications of interest: