The Federal Reserve Board is committed to maintaining an independent, intra-agency process to review appeals of material supervisory determinations consistent with Section 309 of the Riegle Community Development and Regulatory Improvement Act of 1994, 12 U.S.C. Section 4806, as detailed in SR 20-28/CA 20-14. The Board is also committed to maintaining an effective Ombudsman to serve as a resource for individuals and institutions that are affected by the Federal Reserve’s regulatory and supervisory actions.

Any institution about which the Federal Reserve makes a written material supervisory determination is eligible to utilize the appeals process as described in Internal Appeals Process for Material Supervisory Determinations and Policy Statement Regarding the Ombudsman for the Federal Reserve System, 85 Fed. Reg. 15175 (March 17, 2020). An appeal under this process may be made of any written material supervisory determination, as defined in the policy statement.

The Board’s Ombudsman (Ombudsman) can provide assistance regarding questions related to the System’s material supervisory determination appeals process and claims of retaliation. The Ombudsman can also help facilitate the informal resolution of concerns prior to the filing of a formal appeal. An institution may contact the Ombudsman at any time regarding concerns or issues resulting from the regulatory activities of the Board or the Reserve Banks.

Email: Ombudsman@frb.gov

Phone: 1-800-337-0429

Fax: 202–530–6208

Mail:
Office of the Ombudsman
Board of Governors of the Federal Reserve System
Washington, D.C. 20551