Erika is currently a business support analyst in R&CO’s Business Operations & Analytics team. In this role, she provides a wide range of administrative, analytical, and technical support to the department and coordinates on-site, offsite, and virtual events. Erika is also a key contributor to the TIP Program (Today’s Intern’s Tomorrow’s Professionals), the Bank’s internship/mentoring program for low-income Boston youth. Her strong drive, seasoned customer-service background, and eagerness to progress make her a valuable department asset.

Erika joined the Federal Reserve Bank of Boston in 2015 as a senior customer service representative in the Invoice Processing Platform department. In 2017, she transitioned to a senior operations specialist position in the Bank’s Stored Value Card area before ultimately joining R&CO in 2018. Erika holds a bachelor’s degree in English and Arts from Suffolk University and is fluent in Spanish.