Summary of the Workshop on Consumer Behavior and Payment Choice Summary of the Workshop on Consumer Behavior and Payment Choice

By Scott Schuh and Joanna Stavins

A subsequent version of this paper is forthcoming in the Journal of Payments Strategy , Systems.

This paper summarizes and outlines some interesting issues that arose during a recent workshop on Consumer Behavior and Payment Choice, hosted by the Federal Reserve Bank of Boston's Emerging Payments Research Group (EPRG) on July 25, 2008. Topics addressed are the consumer adoption of new payment technologies, credit card debt management, payment card surcharges, and involuntary bank account closures.