Multi-faceted Evolution of Mobile Payment Strategy, Authentication, and Technology Multi-faceted Evolution of Mobile Payment Strategy, Authentication, and Technology

October 30, 2017

The Mobile Payments Industry Workgroup (MPIW) is comprised of payment stakeholders focused on eliminating barriers to successful adoption of mobile and digital retail payments in the U.S. Consumer adoption and merchant acceptance of mobile payments continue to grow, albeit at a slow pace for several reasons. Some of the challenges and opportunities were explored at the MPIW meeting convened in August 2017, including: (1) consumer mobile wallet adoption trends; (2) mobile payment strategic development; (3) emerging authentication technology; and (4) new technology applications, such as the Internet of Things (IoT) and wearables. Key findings from the meeting include the: (1) convergence of the user experience for mobile/digital wallets; (2) continued slow pace of mobile/digital wallet adoption by both consumers and merchants; (3) need for merchants to support an omnichannel consumer experience; (4) progress towards enhanced authentication for card-not-present and card-on-file payment environments; and (5) security concerns regarding the expansion of IoT and wearables.

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