Financial Institutions across the U.S. Participate in the Mobile Landscape Transformation
In 2019, led by the Federal Reserve Bank of Boston, eight Federal Reserve Banks: Atlanta, Cleveland, Kansas City, Minneapolis, Philadelphia, Richmond, and San Francisco, surveyed financial institutions across the United States about their mobile banking and payment practices and plans. This report presents the consolidated findings from the 2019 Mobile Financial Services Survey. The Federal Reserve Banks share a common objective to provide FIs and the broader industry with an understanding of the current landscape for mobile banking and payment services – both consumer and business, supported by this study. Data came from 504 participating FIs, geographically dispersed across the Northeast, South, Midwest and West regions, providing a broad view of the availability of mobile banking and payment services in the U.S.