Susan M. Pandy is a seasoned payments professional with over 13 years of experience in the industry. She joined the Bank in 2013 as the director of Payment Strategies where she leads and directs departmental projects and external workgroups to provide the payments industry, regulatory community, and Federal Reserve System with a forum for balanced, in-depth research and analysis of market trends, policy development and other issues affecting the payment system, with an emphasis on standards and security of the mobile payments channel. Prior to joining the Bank, Susan worked for NACHA - The Electronic Payments Association for over ten years as a critical source of expertise on all matters related to electronic and mobile commerce. She provided thought leadership to a 100 member council program charged with advancing electronic commerce over open networks by enabling digital business and shaped its ability to pursue cutting edge industry issues related to data/transaction security, authentication, authorization, identity management, fraud, compliance, mobile banking/payments, and P2P payments.
Susan received her B.S. in Political Science from the University of Toledo, her M.P.A. in Public Administration from Cleveland State University and holds a Ph.D. in Public Administration & Policy from Virginia Polytechnic Institute & State University.
Ph.D. in Public Administration , Policy, Virginia Polytechnic Institute , State University
M.P.A. in Public Administration, Cleveland State University
B.S. in Political Science, University of Toledo