In 2019, led by the Federal Reserve Bank of Boston, eight Federal Reserve Banks: Atlanta, Cleveland, Kansas City, Minneapolis, Philadelphia, Richmond, and San Francisco, surveyed financial institutions across the United States about their mobile banking and payment practices and plans.

This report presents the New England District findings from the multi-district 2019 Mobile Financial Services Survey, covering the mobile banking and payments landscape for consumers and businesses.

The 130 NE FIs – 85 banks and 45 credit unions – represented all six states and 26 percent of total 2019 survey respondents.