The 2016 and 2017 Surveys of Consumer Payment Choice: Summary Results
The 2016 and 2017 Surveys of Consumer Payment (SCPC) are the ninth and tenth in a series of annual studies that examine the payment behavior of U.S. consumers. This paper describes the results, content, and methodology of these latest editions of the SCPC. It presents data measuring the adoption and use of the various payment instruments in a typical month, and it provides estimates of consumers’ banking and cash-management activities, their assessments of payment instruments, and individual and household demographic characteristics. In addition to reporting the latest SCPC results in detail, this paper presents major findings on consumer payment behavior from the SCPC’s inception in 2008 through 2017.